McAfee Installation Process Hung

When I installed McAfee Antivirus Enterprise v8.8 on a Windows 8.1, it was hung. Checked the log @ c:\users$user\AppData\Local\Temp\McAfeeLogs and found a messge “Waiting on McShield to report RUNNING or STOPPED (current state 2)” in installation log.

Create the Start DWORD value for each of the required McAfee processes:


This article contains information about opening or modifying the registry.

  • The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
  • Before proceeding, Technical Support strongly recommends backing up your registry and understanding the restore process. For more information, see:
  • Do not run a .REG file that is not confirmed to be a genuine registry import file.
  1. Press Windows+R, type regedit, and click OK.
  2. Navigate to the following registry key:
  3. For each of the following sub keys, verify the Start value exists within the key, and contains the data shown:
    • McShield
    • mfevtp
    • mfehidk
  4. If there is no Start value, right-click a blank space, select New, DWORD value, and name it Start.
  5. Right-click the new Start value, select Modify, and ensure that the Value data is set to the appropriate number shown in step 3.
  6. Restart the system
Written on June 2, 2017